System Administrator, AAS

Upon completion of an Associate of Applied Science Degree in System Administration, a student will be able to:

Science & Technology

• Demonstrate troubleshooting skills and technical proficiency on various computer network operating systems, desktop operating systems, installed software, attached peripherals, and other computer networking equipment.
• Analyze and summarize the effect of newly released technologies and upgrades on existing systems.

Problem Solving/Critical Thinking

• Demonstrate troubleshooting skills on various computer network operating systems and desktop operating systems.
• Demonstrate troubleshooting skills on various computers, peripherals, and computer networking equipment.
• Determine proper configurations compatibility for computer operating systems.
• Demonstrate the ability to work in a team environment for the purpose of improving throughput, or operation of a system.
• Determine work-around solutions for critical situations until long term solutions are found.

Professionalism

• Demonstrate safe working practices with computers and related equipment.
• Demonstrate effective customer service/relations skills, including communications and problem solving directed at customer satisfaction.
• Seek membership in professional organizations.
• Demonstrate safe working practices with computers and related equipment.
• Identify and demonstrate the ability to use essential customer relations skills in dealing with team members, co-workers, and customers.
• Seek further information in their field, to keep current, through periodicals, trade journals, and recurrent training.
• Demonstrate the ability to research and present information on a given system.

Communication

• Write procedural manuals and handbooks to outline computer operating systems and software installation/upgrade procedures.
• Document computer operating systems, installed software, settings, and operational statuses.
• Write summaries of newly released technologies and enhancements for the purpose of keeping managers abreast of changes.