Computer Support, Certificate

Upon completion of a Certificate in Computer Support, a student will be able to:

Technical Skills

Demonstrate troubleshooting skills and technical proficiency on various computer network operating systems, desktop operating systems, installed software, attached peripherals, and other computer networking equipment.
Understanding of Microsoft Office including Word, Excel, Access and Powerpoint.
Problem Solving/Critical Thinking
Demonstrate troubleshooting skills on various computer network operating systems and desktop operating systems.
Demonstrate troubleshooting skills on various computers, peripherals, and computer networking equipment.
Effectively use tools for basic computer construction, troubleshooting and wiring.
Effectively install, configure, and operate Windows and computer diagnostic software
Understand the OSI model and TCP/IP.
Identify the main components of a LAN and WAN and have an applied knowledge of their use and function.
Effectively install, configure and operate Network software.
Analyze network hardware and software problems and effectively troubleshoot issues.
Configure Windows NOS including file access, print services, and remote management.
Understand virtual machine settings including storage.
Install, configure and understand DNS and DHCP Services.
Understand Active Directory, Domain Controller Administration and Group Policy Object.

Professionalism

Communication

Write procedural manuals and handbooks to outline computer operating systems and software installation/upgrade procedures.
Document computer operating systems, installed software, settings, and operational statuses.
Improve documentation and presentation skills (soft skills).
Understand the terms and components of Microcomputer hardware and software