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Oct 31, 2024
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2024-2025 Academic Catalog
Computer Technician, Diploma
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Upon completion of a Diploma in Computer Technician, a student will be able to:
Technical Skills
- Demonstrate troubleshooting skills and technical proficiency on various computer network operating systems, desktop operating systems, installed software, attached peripherals, and other computer networking equipment.
- Analyze and summarize the effect of newly released technologies and upgrades on existing systems.
Problem Solving/Critical Thinking
- Demonstrate troubleshooting skills on various computer network operating systems and desktop operating systems.
- Demonstrate troubleshooting skills on various computers, peripherals, and computer networking equipment.
- Determine proper configurations compatibility for computer operating systems.
- Demonstrate the ability to work in a team environment for the purpose of improving throughput, or operation of a system.
- Determine work-around solutions for critical situations until long term solutions are found.
Professionalism
- Demonstrate safe working practices with computers and related equipment.
- Demonstrate effective customer service/relations skills, including communications and problem solving directed at customer satisfaction.
- Seek membership in professional organizations.
- Demonstrate safe working practices with computers and related equipment.Identify and demonstrate the ability to use essential customer relations skills in dealing with team members, co-workers, and customers.
- Seek further information in their field, to keep current, through periodicals, trade journals, and recurrent training.
- Demonstrate the ability to research and present information on a given system.
Communication
- Write procedural manuals and handbooks to outline computer operating systems and software installation/upgrade procedures.
- Document computer operating systems, installed software, settings, and operational statuses.
- Write summaries of newly released technologies and enhancements for the purpose of keeping managers abreast of changes.
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