Healthcare Office Specialist, Diploma

Upon completion of a Diploma in Healthcare Office Specialist a student will be able to:

Science & Technology

• Understand the basic principles and practices of Healthcare Office Specialist careers.
• Learn and understand terminology associated with a health care setting.
• Know the importance, laws and guidelines of privacy, confidentiality and security of the electronic medical record and patient information utilizing HIPAA guidelines.
• Know the role that electronic and manual financial management plays in a heath care setting.
• Ability to accurately negotiate and troubleshoot an electronic health record using database software.
• Understand basic paper and electronic record filing.
• Comprehend the job responsibilities that are need to work in Healthcare Office Specialist.
• Learn and practice keyboarding skills to obtain at least at 60 cwam average.
• Exhibit, observe and review various office procedures in a medical setting including scheduling of patients, office management and patient flow.
• Perform basic billing at a clinical site utilizing acceptable coding guidelines if appropriate.
• Transcribe authentic medical dictation of varying degrees of complexity.
• Apply knowledge of the four basic medical reports along with specialty reports.
• Implement medical transcription tools to include types of formatted reports.
• Demonstrate the ability to use reference books in medical transcription.
• Familiar with the format of the basic types of medical reports.
• Know the types of medical office notes and correspondence.

Problem Solving/Critical Thinking

• Complete accurate and concise reports in written documentation.
• Troubleshoot electronic medical record to find risk management issues.
• Understand the role of the electronic medical record.
• Complete electronic patient scheduling activities using a EHR.
• Understand the uses for an electronic medical records in the healthcare setting.
• Apply correct medical coding guidelines for office visits, services and procedures performed in a medical setting.

Professionalism

• Exhibit strong work ethic, integrity, teamwork and networking between peers, patients, staff, and health care professionals.
• Demonstrate awareness to cultural diversity. Possess skills to accommodate diversity and difficult patients.
• Maintain accountability for actions and results.
• Possess appropriate customer service skills for interacting with patients.
• Remain competitive within profession by participating in continuing education and professional development opportunities.
• Apply concepts of professional development and ethical conduct and meet the clinical site’s policy and requirements.
• Resolve conflicts through negotiation.
• Understand the principles for managing change.
• Appreciate the need to adapt direct patient care to meet the needs of diversity.
• Maximize work efficiency through the use of technology.
• Efficiently solve problems commonly encountered in one’s own work.
• Display a caring attitude toward patients in all aspects of job responsibilities.
• Understand direct patient care delivery systems in multiple practice settings.
• Efficiently manage one’s work whether performed alone or as part of a team.
• Function effectively as a member of the health care team.

Communication

• To demonstrate professional communication.
• Follow instructions, verbally and in written format.
• Provide ethical and compassionate communication with patients, families and health care professionals.