Network Support, Certificate

Upon completion of a Certificate in Network Support, a student will be able to:

Technical Skills

• Demonstrate troubleshooting skills and technical proficiency on various computer network operating systems, desktop operating systems, installed software, attached peripherals, and other computer networking equipment.
• Develop experience with network cabling.

Problem Solving/Critical Thinking

• Demonstrate troubleshooting skills on various computer network operating systems and desktop operating systems.
• Demonstrate troubleshooting skills on various computers, peripherals, and computer networking equipment.
• Determine proper configurations compatibility for computer operating systems.
• Understand network troubleshooting using the OSI model.
• Ability to understand IP addressing and subnetting networks.
• Troubleshoot routing protocols such as RIP and OSPF.
• Navigate the Cisco IOS file system.
• Work with ACLs (Access Control Lists).
• Understand switching VLANs.
• Explore DHCP, NAT, and STP protocols.
• Deploy routing and switching devices using Cisco equipment.
• Deploy secure wireless networks using various manufacturers’ devices.
• Understand wireless topics such as frequencies, bandwidth, and throughput.
• Have the ability to perform wireless surveys.

Professionalism

• Demonstrate safe working practices with computers and related equipment.

Communication

• Write procedural manuals and handbooks to outline computer operating systems and software installation/upgrade procedures.
• Document computer operating systems, installed software, settings, and operational statuses.
• Improve documentation and presentation skills (soft skills).