Computer Technician, Diploma

Upon completion of a Diploma in Computer Technician, a student will be able to:

Technical Skills

Demonstrate troubleshooting skills and technical proficiency on various computer network operating systems, desktop operating systems, installed software, attached peripherals, and other computer networking equipment.
Analyze and summarize the effect of newly released technologies and upgrades on existing systems.

Problem Solving/Critical Thinking

Demonstrate troubleshooting skills on various computer network operating systems and desktop operating systems.
Demonstrate troubleshooting skills on various computers, peripherals, and computer networking equipment.
Determine proper configurations compatibility for computer operating systems.
Demonstrate the ability to work in a team environment for the purpose of improving throughput, or operation of a system.
Determine work-around solutions for critical situations until long term solutions are found.

Professionalism

Demonstrate safe working practices with computers and related equipment.
Demonstrate effective customer service/relations skills, including communications and problem solving directed at customer satisfaction.
Seek membership in professional organizations.
Demonstrate safe working practices with computers and related equipment.Identify and demonstrate the ability to use essential customer relations skills in dealing with team members, co-workers, and customers.
Seek further information in their field, to keep current, through periodicals, trade journals, and recurrent training.
Demonstrate the ability to research and present information on a given system.

Communication

Write procedural manuals and handbooks to outline computer operating systems and software installation/upgrade procedures.
Document computer operating systems, installed software, settings, and operational statuses.
Write summaries of newly released technologies and enhancements for the purpose of keeping managers abreast of changes.