3R5 Performance Results for Building Relationships
The Employer Survey conducted every two years is an excellent indicator of STI’s strong reputation with key stakeholders. The survey tracks graduates hired in their field of study from the past two years. Employers rate the graduates’ performances in a variety of areas as well as what the employer expected these performances should be. The chart below summarizes the 2009 Employer Survey results where STI graduates were rated higher than what the employer expected:
Table 3.5 Employer Survey Results Above Expectations (2009)
Survey Area
|
Actual Performance
|
Expected Performance |
Customer Services Skills
|
4.03
|
4.01 |
Interpersonal Skills
|
3.99
|
3.87 |
Equipment Familiarity
|
3.98
|
3.71 |
Team Skills
|
4.15
|
4.02 |
Technical Skills
|
4.05
|
3.90 |
| Computer Literacy |
4.14 |
3.84 |
| Basic Skills |
3.79 |
3.71 |
| Work Ethic |
4.37 |
4.21 |
| Overall Performance |
4.11 |
3.90 |
Based on a five point scale: 5-excellent, 4-very good, 3-satisfactory, 2-Unsatisfactory, 1-Unacceptable
Employers also rate STI as part of the survey. Table 3.6 shows the ratings for 2009 as compared to the 2007 employer survey.
Table 3.6 Employer Survey Ratings of STI (2009)
Survey Area
|
2009 Result
|
2007 Result |
% Inc/Dec |
Relationship
|
4.16
|
4.05 |
+.11 |
Reputation
|
4.23
|
4.09 |
+.14 |
STI Meets Company Needs
|
3.99
|
3.95 |
+.04 |
Instructional Quality
|
4.05
|
4.02 |
+.03 |
Facilities
|
4.15
|
4.10 |
+.05 |
| Program Offerings |
4.01 |
4.01 |
No Change |
| Equipment |
3.92 |
3.91 |
+.01 |
| Location |
4.06 |
4.06 |
No Change |
Based on a five point scale: 5-excellent, 4-very good, 3-satisfactory, 2-Unsatisfactory, 1-Unacceptable
Currently, employers did not rate STI low on any portion of the survey. Information from the survey, however, is disaggregated for further analysis by program faculty at the program level and used in program planning and review.
When STI’s employees rate performance results for stakeholder satisfaction and building relationships, the results are very positive. Table 3.7 indicates that 90% or more of employees believe that the learning environment STI has created for students, the reputation in the community, and the delivery of technical programs are excellent.
Table 3.7 STI Campus Climate Survey – 2008 and 2010
Survey Area
|
|
2010 Result |
2008 Result |
| Positive Learning Environment for Students |
Faculty
|
100% |
89.2% |
Staff
|
98% |
98.3% |
| Understanding the Mission |
Faculty |
95.7% |
100% |
| Staff |
96.5% |
98.3% |
| Good Reputation in the Community |
Faculty |
97.8% |
96.2% |
| Staff |
94.4% |
94.8% |
| Effective Delivery of Technical Education |
Faculty |
95.6% |
94.5% |
| Staff |
98.1% |
93.1% |
For more information regarding STI’s Campus Climate Survey results see 4R1 .
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