Noel-Levitz College Employee Satisfaction Surveys (CESS)

Noel-Levitz College Employee Satisfaction Surveys (CESS): The CESS is a nationally normed survey that provides the Institute valuable information regarding employee satisfaction on questions covering a wide range of topics from mission to planning to morale. The CESS also provides comparison date to other two-year community colleges participating in the survey.  The survey uses a 5-point Likert scale from 5-very satisfied to 1-not satisfied at all. The survey also asks employees to rate how important each statement is to the employee.  After every survey, Southeast Tech’s Institutional Research Office prepares an Institutional report summarizing the results, which is emailed to all employees and easily assessable electronically through the STInet site.  Southeast Tech originally used its own, internally-developed survey every two years in 2004, 2006, 2008, 2010, 2012.  The Campus Climate Team made the decision to move to the CESS because the survey provides comparison data. The CESS was first given in 2014 and again in 2016.  The next scheduled survey is spring 2018.  Table 0P1.2 provides participation rates.  Southeast Tech has seen a decrease in the participation rates over the past years in both faculty and staff. While the survey results are still large enough to be valid, the Institute has now set as its target a response rate of 50% for each group and will work toward achieving that goal in spring 2018. It is not possible to disaggregate the data by program or department.