Noel-Levitz Student Satisfaction Inventory

Noel-Levitz Student Satisfaction Inventory (SSI): The SSI is a nationally normed survey that provides the Institute valuable information regarding current student satisfaction on questions covering 12 categories from Instructional Effectiveness to Campus Support Services. The SSI also provides comparison data to other two-year community colleges participating in the survey. The survey uses a 7-point Likert scale from 7-very satisfied to 1-not satisfied at all. The survey also asks students to rate how important each statement is to the student.  After every survey, Southeast Tech’s Institutional Research Office prepares an Institutional report summarizing the results, which is emailed to all employees and easily assessable electronically through the STInet site.  Southeast Tech originally gave the survey every five years:  1995, 2000, 2005.  The Institute then moved to every three years: 2008, 2011, 2014.  The survey was given again in spring 2017 with results coming in summer 2017.  Table 0P1.1 provides participation rates.  Southeast Tech is pleased with the participant rate and will continue to strive for participation of 40% or above.  The survey results are also disaggregated by program to provide program-level analysis.