Office Assistant, Diploma

Upon completion of a Diploma in Office Assistant a student will be able to:

Science & Technology

• Ability to successfully use the Microsoft Office Suite software to produce business documents.
• Ability to utilize common office equipment, such as copiers, fax machines, transcribers, printers and shredders with a brief “first-time training” period.
• Ability to properly file folders and documents in electronic or manual filing systems.
• Ability to demonstrate basic 10-key calculator skills in solving business math problems.
• Ability to demonstrate proper phone technique and etiquette in business calls.
• Ability to demonstrate proper keyboarding skills in performing computer work.
• Ability to demonstrate appropriate English usage and grammar skills including punctuation, subject/verb agreement and spelling.
• Ability to utilize proper format for business letters, reports, memos and typical office documents.

Problem Solving/Critical Thinking

• Uses references manuals (books or online) to determine appropriate formatting, spelling and grammar usage.
• Demonstrates sound formatting judgment in the layout of documents that are traditional or new.
• Ability to analyze record information using indexing and alphabetizing rules.
• Ability to use the HELP menu in Microsoft Office Suite software to find answers to software problems.
• Demonstrates judgment in managing daily tasks by prioritizing their importance.

Professionalism

• Acts ethically and maintains confidentiality at all times.
• Attends work regularly, on time, and appropriately uses personal and sick days.
• Completes assigned work on time and accurately.
• Communicates questions and problems to immediate supervisor.
• Ability to adapt to organizational change and climate.
• Participates in professional development opportunities in the changing workplace.
• Demonstrates understanding of business etiquette, interpersonal communications and customer service skills, and continues to develop these on an on-going basis.

Communication

• Ability to know when and in what situation you should communicate via e-mail, memo, letter, report, instant messaging or phone.
• Demonstrates appropriate English usage and grammar skills including punctuation, subject/verb agreement and spelling.
• Uses appropriate verbal and non-verbal skills in the speaking and listening modes of communication.
• Applies customer service and interpersonal communication skills in communications with internal and external customers.
• Ability to write basic business letters to achieve communication goals.