2013-2014 Catalog & Handbook 
    Jan 22, 2020  
2013-2014 Catalog & Handbook [ARCHIVED CATALOG]

Software Support Specialist, Diploma

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A Software Support Specialist loads software packages such as operating systems, word processors, or spreadsheet programs into a computer. They answer client inquiries in person and via telephone concerning systems operation; diagnose system hardware, software, and operator problems; and recommend or perform actions to correct problems based on the knowledge of system operations.

  • Southeast Tech Laptop Required

Learning Outcomes

Upon completion of a Diploma in Software Support Specialist, a student will be able to:

Science & Technology     

  • Understand and demonstrate basic computer constructs.
  • Understand and demonstrate proficiency in the following languages: Java, C#, PHP, HTML, SQL
  • Demonstrate proficiency using a variety of integrated development environment (IDE) applications (Visual Studio, Websphere, Dreamweaver)
  • Demonstrate proficiency using relational databases.        
  • Understand and demonstrate proficiency in the following DBMS (Database Management Systems): Microsoft Access, Microsoft SQL Server, MySQL
  • Understand and demonstrate proficiency using object oriented programming concepts.

 Problem Solving/Critical Thinking       

  • Demonstrate the ability to break down the logic needed to solve a problem using computer programs.
  • Demonstrate the ability to work independently and in teams to achieve established goals.


  • Exhibit professional and ethical behavior.
  • Seek membership in professional organizations.
  • Demonstrate the ability to research and present information on a given IT topic.


  • Demonstrate proficiency in written communication. 
  • Demonstrate professional verbal skills through oral presentations. 
  • Demonstrate use of appropriate computer terminology.

Program Curriculum - Total Credits: 36

Additional Information

*Students interested in completing a two year AAS degree should take ENGL 101  in place of COMM 102  and register for Computer Programming, AAS Degree.

Students entering a program in any semester other than outlined may not graduate in the expected amount of time.

Estimated total program fees

Tuition $3,744
Fees $3,204
Books & Supplies $1,100
Laptop $ 1,275
Total $9,323

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