6P5 Support Process Documentation

STI uses its network datacluster and STInet sites to document STI support processes. Both sites are available to the service providers who need them. A recent improvement has been that support staff are now documenting action projects with the action project database. Processes are also identified through the STI Catalog, Health Program Handbook, various forms, and faculty and staff handbooks. STI has empowered its staff to make decisions within the limits set forth by the established process.

With the development of a Student Success Center, STI has been able to increase communications about processes and student needs between various departments by providing an additional link among students, faculty, and support staff.