Software Support Specialist, Diploma

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A Software Support Specialist loads software packages such as operating systems, word processors, or spreadsheet programs into a computer. They answer client inquiries in person and via telephone concerning systems operation; diagnose system hardware, software, and operator problems; and recommend or perform actions to correct problems based on the knowledge of system operations.

Southeast Tech Laptop Required

Learning Outcomes

Upon completion of a Diploma in Software Support Specialist, a student will be able to:

Science & Technology

Understand and demonstrate basic computer constructs.
Understand and demonstrate proficiency in the following languages: Java, C#, PHP, HTML, SQL
Demonstrate proficiency using a variety of integrated development environment (IDE) applications (Visual Studio, Websphere, Dreamweaver)
Demonstrate proficiency using relational databases.
Understand and demonstrate proficiency in the following DBMS (Database Management Systems): Microsoft Access, Microsoft SQL Server, MySQL
Understand and demonstrate proficiency using object oriented programming concepts.

Problem Solving/Critical Thinking

Demonstrate the ability to break down the logic needed to solve a problem using computer programs.
Demonstrate the ability to work independently and in teams to achieve established goals.

Professionalism

Exhibit professional and ethical behavior.
Seek membership in professional organizations.
Demonstrate the ability to research and present information on a given IT topic.

Communication

Demonstrate proficiency in written communication.
Demonstrate professional verbal skills through oral presentations.
Demonstrate use of appropriate computer terminology.

Program Curriculum - Total Credits: 36

First Semester

SSS 100 - Student Success Seminar 2 Credit Hours
CIS 106 - Introduction to Computers/CIS 3 Credit Hours
CIS 130 - Introduction to Programming 3 Credit Hours
CIS 195 - Internet Programming Essentials 4 Credit Hours
COMM 102 - Communication in the Workplace 3 Credit Hours *
MATH 115 - College Math 3 Credit Hours

Second Semester

CIS 131 - C# Programming 3 Credit Hours
CIS 149 - Introduction to Java 3 Credit Hours
CIS 194 - Introduction to Databases 3 Credit Hours
CIS 198 - Image and Animation Applications 3 Credit Hours
CIS 207 - eBusiness 3 Credit Hours
PSYC 101T - General Psychology 3 Credit Hours

Additional Information

*Students interested in completing a two year AAS degree should take ENGL 101 in place of COMM 102 and register for Computer Programming, AAS Degree.

Students entering a program in any semester other than outlined may not graduate in the expected amount of time.

Estimated total program fees

Tuition	$3,744
Fees	$3,204
Books & Supplies	$1,100
Laptop	$ 1,275
Total	$9,323