Office Assistant, Diploma

Learning Outcomes

Upon completion of a Diploma in Office Assistant a student will be able to:

Science & Technology

• Ability to successfully use the Microsoft Office Suite software to produce business documents.
• Ability to utilize common office equipment, such as copiers, fax machines, transcribers, printers and shredders with a brief “first-time training” period.
• Ability to properly file folders and documents in electronic or manual filing systems.
• Ability to demonstrate basic 10-key calculator skills in solving business math problems.
• Ability to demonstrate proper phone technique and etiquette in business calls.
• Ability to demonstrate proper keyboarding skills in performing computer work.
• Ability to demonstrate appropriate English usage and grammar skills including punctuation, subject/verb agreement and spelling.
• Ability to utilize proper format for business letters, reports, memos and typical office documents.

Problem Solving/Critical Thinking

• Uses references manuals (books or online) to determine appropriate formatting, spelling and grammar usage.
• Demonstrates sound formatting judgment in the layout of documents that are traditional or new.
• Ability to analyze record information using indexing and alphabetizing rules.
• Ability to use the HELP menu in Microsoft Office Suite software to find answers to software problems.
• Demonstrates judgment in managing daily tasks by prioritizing their importance.

Professionalism

• Acts ethically and maintains confidentiality at all times.
• Attends work regularly, on time, and appropriately uses personal and sick days.
• Completes assigned work on time and accurately.
• Communicates questions and problems to immediate supervisor.
• Ability to adapt to organizational change and climate.
• Participates in professional development opportunities in the changing workplace.
• Demonstrates understanding of business etiquette, interpersonal communications and customer service skills, and continues to develop these on an on-going basis.

Communication

• Ability to know when and in what situation you should communicate via e-mail, memo, letter, report, instant messaging or phone.
• Demonstrates appropriate English usage and grammar skills including punctuation, subject/verb agreement and spelling.
• Uses appropriate verbal and non-verbal skills in the speaking and listening modes of communication.
• Applies customer service and interpersonal communication skills in communications with internal and external customers.
• Ability to write basic business letters to achieve communication goals.

Program Curriculum - Total Credits: 38

Additional Information

Prior computer and keyboarding skills are also required of students entering the Office Assistant program in the spring semester.

Students wishing to receive an Office Assistant Diploma and Business Administration Degree may apply Office Assistant core courses as the technical electives for Business Administration. ( BUS 105 , BUS 107  and CIS 125 )

Students must earn a “C” or better in BUS 105  , BUS 107  , CIS 105  and CIS 125  in order to graduate.

Students entering a program in any semester other than outlined may not graduate in the expected amount of time.

Estimated total program fees