2014-2015 Catalog & Handbook 
    
    Oct 06, 2022  
2014-2015 Catalog & Handbook [ARCHIVED CATALOG]

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BUS 217 - Customer Service

3 Credit Hours
Providing excellent customer service remains one of the most important ways for any business to differentiate itself from competitors. In this course, students will improve their service skills through a multi-faceted approach: by learning how to handle difficult customers, by improving communication skills, by appreciating diversity and by building loyalty.



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