6I1 Improvements

Success Center and Advisors: STI has now developed a Student Success Center, hired three Success Advisors and an Evening and Online Enrollment Coordinator, developed a Student Success Seminar course, created an Emergency Student Retention Fund, connected faculty to success advisors to better communicate individual student needs so that those needs are better met in a timely manner, and increased the institute’s emphasis on student retention. STI developed its Success Center based on meetings with other regional post-secondary institutes.

Efficient staff assignments and cross-training: Processes and systems STI has developed recently to effectively meet student needs include: assignment of staff to particular programs to build collaboration and communication; cross-training staff for better coverage and quicker response to students; development of processes and procedures that bring consistency to student interactions; assignment of success advisors to individual students providing students a single contact person for support; a team concept that is centered on meeting student needs.

Revision of processes: STI has revised both its Student Termination and Program Transfer/Double Major Program processes. These changes have helped clarify the steps necessary to complete these processes, making it easier for staff and students to gather the necessary information and complete the required steps.

Housing application process: STI’s student housing has developed an emergency/medical contact information process, student preference form, housing website, and hired a full time maintenance person.