6R3 Performance Results for Administrative Support Services

Facilities and Equipment

Table 6.4 shows the significant facility and maintenance changes at STI over the past 5 years.

Table 6.4 Major Facility Improvements

The STI 2008 Campus Climate survey indicated that 80% of faculty and 87.5% of staff reported that STI has adequate facilities. In 2010 the survey indicated that 85.1% of faculty and 89.3% of staff reported that STI has adequate facilities.

When asked whether the buildings are well maintained, 85.4% of faculty and 88.3% of staff agreed in 2008. In 2010, 75.5% of faculty and 82% of staff agreed. For 2010-2011 STI added an additional custodial position.

In the STI 2008 Campus Climate survey 71.4% of faculty and 83.6% of staff indicated that STI has adequate equipment. In 2010, 77% of faculty and 83.6% of staff reported that STI has adequate equipment.

Human Resources

STI’s Human Resources department is reviewing the accuracy of all job descriptions and using a web-based Human Resources Service to bring consistency and assure ADA compliance for all job descriptions. The process will also help STI maintain job duties consistent with those at other institutes.

Safety and Security

Safety and Security are addressed in 6P3. STI has not had significant safety or security incidents over the past five years.

The STI 2008 Campus Climate survey indicated that 98.2% of faculty and 95% of staff reported they were “safe at work.” In 2010, the survey indicated that 91.6% of faculty and 94% of staff felt “safe at work.”

Library

The STI 2008 Campus Climate survey indicated that 85.7% of faculty and 90.3% of staff reported that “Library resources and services were adequate.” In 2010 the survey indicated that 76.6% of faculty and 85.1% of staff felt “Library resources and services were adequate.”

Professional Development

Diversity: In 2008, 92.4% of faculty and 94.9% of staff said that “acceptance of diversity exists at Southeast.” In 2010, the survey indicated that 95.6% of faculty and 92.4% of staff believe the previous statement. Southeast annually provides professional development related to diversity.

Additional Training: In 2008, 77.8% of faculty agreed that they have opportunities to pursue further education and training, while 64.3% of staff agreed. In 2010 the results were 77.7% of faculty and 68% of staff. The AQIP Campus Climate team is currently working on a project to create a formal professional development opportunity for staff. The team reviewed the Campus Climate survey and chose this project based on their analysis of the survey results.

Additionally, a new AQIP Action Project for 2010-2011 developed by the Academic Administrative Team is a Comprehensive Faculty Training Program. The program involves expanded and formal courses to help faculty with technology, pedagogy, and peer exchange.

Technology Services

Over the past two years, STI’s Information Technology Department has implemented the following:

• A new VOIP phone system to reduce costs and provide faculty and staff with more functionality
• A centralized networked printing system that reduces costs and increases printing functionality

For 2010-2011, the IT team is focusing on the following projects:

• Upgrade of the campus wireless network and bandwidth
• Implementation of Higher Reach software for the STI Business and Industry Training Department
• Implementation of online bill payment
• Enhancing the STI website and STInet
• Implementation of “virtual desktops” across campus

Business Services

STI implemented a purchasing card system allowing departments and key employees within departments to have access to an STI purchasing card that automatically charges purchases back to the appropriate cost center. Purchases can be made immediately without the additional paperwork and time required to complete the regular purchase order process. Controls, such as limits on individual and monthly purchases, plus monthly review of purchases by an administrator, help ensure that the process is used correctly.

An independent audit was performed by an outside agency. In the opinion of the auditors, the financial statements for fiscal year 2009 present fairly, in all material respects, the financial position of the activities presented in conformity with accounting principles generally accepted in the USA.