3P6 Complaint Information and Actions

STI collects complaints through individual student meetings, information gathered from the Student Government Association, faculty and staff interactions with students, and student surveys. Complaints may be filed in writing, through email, or verbally during meetings or conversations.

Written complaints routed to an administrator are documented through the Vice President of Student Affairs and Institutional Research and addressed by the appropriate administrator. Other stakeholder complaints are gathered through various communications with administrators, faculty, and staff and are handled by the appropriate department or administrator. STI has developed a complaint process policy to guide the institute in this area.

The STI Catalog explains the process for student appeals, complaints and grievances. Student complaints are addressed at the lowest level possible and directed to higher levels if necessary. For non-academic complaints, the majority are resolved by the Vice President of Student Affairs and Institutional Research, the Director of Students, and the Director of Business and Industry. Academic complaints are resolved by the Vice President of Academics, Director of Health, or the Director of Academic Support. In rare cases, students take concerns to the President.

When a complaint is beyond the scope of a given department’s authority, requires more analysis and response than can be given by an individual, or is one where an administrator or department would like to request a change in STI policy, rules or regulations, the complaint is brought to the Administrative Team for further discussion.

Actions are communicated back to the students or stakeholders either orally or in writing.

Results from the Noel-Levitz Student Satisfaction Inventory indicate that STI students are very satisfied with STI’s complaint process. STI’s rating of 5.02 is statistically significant when compared to the national 4.88 rating.