2016-2017 Catalog and Handbook 
    
    Oct 06, 2022  
2016-2017 Catalog and Handbook [ARCHIVED CATALOG]

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HCOS 124 - Patient Flow and Patient Services

3 Credit Hours
This course is designed for the prospective Healthcare Office Specialist employee to learn the attitudes, professionalism, leadership and dependability required to be successful in this career. This course will give the student a better understanding of the significance of the patient experience to that individual, and how their behavior plays a big part in that experience. It also provides the student both lecture and lab experiences in scheduling both staff and patients. It will familiarize the student with the different departments in the health care setting and the procedures and treatments provided by these departments. Customer service will be a primary theme of this course.

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