2016-2017 Catalog and Handbook 
    
    Aug 15, 2020  
2016-2017 Catalog and Handbook [ARCHIVED CATALOG]

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BUS 217 - Customer Service

3 Credit Hours
Providing excellent customer service remains one of the most important ways for any business to differentiate itself from competitors. In this course, students will improve their service skills through a multi-faceted approach: by learning how to handle difficult customers, by improving communication skills, by appreciating diversity and by building loyalty.

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