Computer Support, Certificate

Upon completion of a Certificate in Computer Support, a student will be able to:

Technical Skills

• Demonstrate troubleshooting skills and technical proficiency on various computer network operating systems, desktop operating systems, installed software, attached peripherals, and other computer networking equipment.
• Understanding of Microsoft Office including Word, Excel, Access and Powerpoint.
• Problem Solving/Critical Thinking
• Demonstrate troubleshooting skills on various computer network operating systems and desktop operating systems.
• Demonstrate troubleshooting skills on various computers, peripherals, and computer networking equipment.
• Effectively use tools for basic computer construction, troubleshooting and wiring.
• Effectively install, configure, and operate Windows and computer diagnostic software
• Understand the OSI model and TCP/IP.
• Identify the main components of a LAN and WAN and have an applied knowledge of their use and function.
• Effectively install, configure and operate Network software.
• Analyze network hardware and software problems and effectively troubleshoot issues.
• Configure Windows NOS including file access, print services, and remote management.
• Understand virtual machine settings including storage.
• Install, configure and understand DNS and DHCP Services.
• Understand Active Directory, Domain Controller Administration and Group Policy Object.

Professionalism

• Demonstrate safe working practices with computers and related equipment.
• Demonstrate safe working practices with computers and related equipment.

Communication

• Write procedural manuals and handbooks to outline computer operating systems and software installation/upgrade procedures.
• Document computer operating systems, installed software, settings, and operational statuses.
• Improve documentation and presentation skills (soft skills).
• Understand the terms and components of Microcomputer hardware and software