2021-2022 Academic Catalog 
    
    Jan 23, 2022  
2021-2022 Academic Catalog

Computer Support, Certificate


Upon completion of a Certificate in Computer Support, a student will be able to:

Technical Skills

  • Demonstrate troubleshooting skills and technical proficiency on various computer network operating systems, desktop operating systems, installed software, attached peripherals, and other computer networking equipment.
  • Understanding of Microsoft Office including Word, Excel, Access and Powerpoint.
  • Problem Solving/Critical Thinking
  • Demonstrate troubleshooting skills on various computer network operating systems and desktop operating systems.
  • Demonstrate troubleshooting skills on various computers, peripherals, and computer networking equipment.
  • Effectively use tools for basic computer construction, troubleshooting and wiring.
  • Effectively install, configure, and operate Windows and computer diagnostic software
  • Understand the OSI model and TCP/IP.
  • Identify the main components of a LAN and WAN and have an applied knowledge of their use and function.
  • Effectively install, configure and operate Network software.
  • Analyze network hardware and software problems and effectively troubleshoot issues.
  • Configure Windows NOS including file access, print services, and remote management.
  • Understand virtual machine settings including storage.
  • Install, configure and understand DNS and DHCP Services.
  • Understand Active Directory, Domain Controller Administration and Group Policy Object.

Professionalism

  • Demonstrate safe working practices with computers and related equipment.
  • Demonstrate safe working practices with computers and related equipment.

Communication

  • Write procedural manuals and handbooks to outline computer operating systems and software installation/upgrade procedures.
  • Document computer operating systems, installed software, settings, and operational statuses.
  • Improve documentation and presentation skills (soft skills).
  • Understand the terms and components of Microcomputer hardware and software