2021-2022 Academic Catalog 
    Jan 23, 2022  
2021-2022 Academic Catalog

Office Assistant, Diploma

Upon completion of a Diploma in Office Assistant a student will be able to:

Technical Skills

  • Index and alphabetize information.
  • Apply proficient keyboarding technique.
  • Create Microsoft Office business documents that meet industry standards.

Problem Solving/Critical Thinking

  • Use effective time management skills.
  • Analyze when to utilize various communication forms, including face-to-face, e-mail, letter, report, texting, intranet, or phone.


  • Choose ethical courses of action.
  • Integrate proper phone technique and etiquette in business calls.


  • Demonstrate customer service and interpersonal communication skills in communications with internal and external customers.