Office Assistant, Diploma

Upon completion of a Diploma in Office Assistant a student will be able to:

Technical Skills

• Index and alphabetize information.
• Apply proficient keyboarding technique.
• Create Microsoft Office business documents that meet industry standards.

Problem Solving/Critical Thinking

• Use effective time management skills.
• Analyze when to utilize various communication forms, including face-to-face, e-mail, letter, report, texting, intranet, or phone.

Professionalism

• Choose ethical courses of action.
• Integrate proper phone technique and etiquette in business calls.

Communication

• Demonstrate customer service and interpersonal communication skills in communications with internal and external customers.