Software Support Specialist, Diploma

Upon completion of a Diploma in Software Support Specialist, a student will be able to:

Technical Skills     

• Understand and demonstrate basic computer constructs.
• Understand and demonstrate proficiency in the following languages: Java, C#, HTML, SQL
• Demonstrate proficiency using a variety of integrated development environment (IDE) applications (Visual Studio, Websphere, Dreamweaver)
• Demonstrate basic understanding of relational databases.        
• Understand object oriented programming concepts.

Problem Solving/Critical Thinking       

• Demonstrate the ability to break down the logic needed to solve a problem using computer programs.
• Demonstrate the ability to work independently and in teams to achieve established goals.

Professionalism 

• Exhibit professional and ethical behavior.
• Seek membership in professional organizations.
• Demonstrate the ability to research and present information on a given IT topic.

 Communication

• Demonstrate proficiency in written communication. 
• Demonstrate use of appropriate computer terminology.