2020-2021 Academic Catalog 
    Dec 03, 2020  
2020-2021 Academic Catalog

Healthcare Office Specialist: Certified Professional Biller, Certificate

Upon completion of a Certificate in Healthcare Office Specialist: Certified Professional Biller a student will be able to:

Science & Technology
  • Understand the basic principles and practices of Healthcare Office Specialist careers.
  • Learn and understand terminology associated with a health care setting.
  • Know the importance, laws and guidelines of privacy, confidentiality and security of the electronic medical record and patient information utilizing HIPAA guidelines.
  • Know the role that electronic and manual financial management plays in a heath care setting.
  • Ability to accurately negotiate and troubleshoot an electronic health record using database software.
  • Understand basic paper and electronic record filing.
  • Comprehend the job responsibilities that are need to work in Healthcare Office Specialist.
  • Learn and practice keyboarding skills to obtain at least at 60 cwam average.
  • Exhibit, observe and review various office procedures in a medical setting including scheduling of patients, office management and patient flow.
  • Perform basic billing at a clinical site utilizing acceptable coding guidelines if appropriate.
  • Transcribe authentic medical dictation of varying degrees of complexity.
  • Apply knowledge of the four basic medical reports along with specialty reports.
  • Implement medical transcription tools to include types of formatted reports.
  • Demonstrate the ability to use reference books in medical transcription.
  • Familiar with the format of the basic types of medical reports.
  • Know the types of medical office notes and correspondence.
Problem Solving/Critical Thinking
  • Complete accurate and concise reports in written documentation.
  • Troubleshoot electronic medical record to find risk management issues.
  • Understand the role of the electronic medical record.
  • Complete electronic patient scheduling activities using a EHR.
  • Understand the uses for an electronic medical records in the healthcare setting.
  • Apply correct medical coding guidelines for office visits, services and procedures performed in a medical setting.
  • Exhibit strong work ethic, integrity, teamwork and networking between peers, patients, staff, and health care professionals.
  • Demonstrate awareness to cultural diversity. Possess skills to accommodate diversity and difficult patients.
  • Maintain accountability for actions and results.
  • Possess appropriate customer service skills for interacting with patients.
  • Remain competitive within profession by participating in continuing education and professional development opportunities.
  • Apply concepts of professional development and ethical conduct and meet the clinical site’s policy and requirements.
  • Resolve conflicts through negotiation.
  • Understand the principles for managing change.
  • Appreciate the need to adapt direct patient care to meet the needs of diversity.
  • Maximize work efficiency through the use of technology.
  • Efficiently solve problems commonly encountered in one’s own work.
  • Display a caring attitude toward patients in all aspects of job responsibilities.
  • Understand direct patient care delivery systems in multiple practice settings.
  • Efficiently manage one’s work whether performed alone or as part of a team.
  • Function effectively as a member of the health care team.
  • To demonstrate professional communication.
  • Follow instructions, verbally and in written format.
  • Provide ethical and compassionate communication with patients, families and health care professionals.