Dec 03, 2020
2020-2021 Academic Catalog
Healthcare Office Specialist: Certified Professional Biller, Certificate
Upon completion of a Certificate in Healthcare Office Specialist: Certified Professional Biller a student will be able to:
Science & Technology
- Understand the basic principles and practices of Healthcare Office Specialist careers.
- Learn and understand terminology associated with a health care setting.
- Know the importance, laws and guidelines of privacy, confidentiality and security of the electronic medical record and patient information utilizing HIPAA guidelines.
- Know the role that electronic and manual financial management plays in a heath care setting.
- Ability to accurately negotiate and troubleshoot an electronic health record using database software.
- Understand basic paper and electronic record filing.
- Comprehend the job responsibilities that are need to work in Healthcare Office Specialist.
- Learn and practice keyboarding skills to obtain at least at 60 cwam average.
- Exhibit, observe and review various office procedures in a medical setting including scheduling of patients, office management and patient flow.
- Perform basic billing at a clinical site utilizing acceptable coding guidelines if appropriate.
- Transcribe authentic medical dictation of varying degrees of complexity.
- Apply knowledge of the four basic medical reports along with specialty reports.
- Implement medical transcription tools to include types of formatted reports.
- Demonstrate the ability to use reference books in medical transcription.
- Familiar with the format of the basic types of medical reports.
- Know the types of medical office notes and correspondence.
Problem Solving/Critical Thinking
- Complete accurate and concise reports in written documentation.
- Troubleshoot electronic medical record to find risk management issues.
- Understand the role of the electronic medical record.
- Complete electronic patient scheduling activities using a EHR.
- Understand the uses for an electronic medical records in the healthcare setting.
- Apply correct medical coding guidelines for office visits, services and procedures performed in a medical setting.
- Exhibit strong work ethic, integrity, teamwork and networking between peers, patients, staff, and health care professionals.
- Demonstrate awareness to cultural diversity. Possess skills to accommodate diversity and difficult patients.
- Maintain accountability for actions and results.
- Possess appropriate customer service skills for interacting with patients.
- Remain competitive within profession by participating in continuing education and professional development opportunities.
- Apply concepts of professional development and ethical conduct and meet the clinical site’s policy and requirements.
- Resolve conflicts through negotiation.
- Understand the principles for managing change.
- Appreciate the need to adapt direct patient care to meet the needs of diversity.
- Maximize work efficiency through the use of technology.
- Efficiently solve problems commonly encountered in one’s own work.
- Display a caring attitude toward patients in all aspects of job responsibilities.
- Understand direct patient care delivery systems in multiple practice settings.
- Efficiently manage one’s work whether performed alone or as part of a team.
- Function effectively as a member of the health care team.
- To demonstrate professional communication.
- Follow instructions, verbally and in written format.
- Provide ethical and compassionate communication with patients, families and health care professionals.