Residential Heating & Air Conditioning Technology, Diploma

Upon completion of a Diploma in Residential Heating & Air Conditioning, a student will be able to:

Science & Technology

• Prevent, identify, or solve problems with equipment, using various test equipment.
• Choose procedures, tools or equipment to make necessary repairs.
• Understand overall intent and proper procedures for setup and the operation of various types of equipment.
• Utilize time management skills to complete work as scheduled.
• Participate in industry training to enhance his or her ability to keep abreast of changes in the field.
• Locate, understand, and interpret information found in manuals, graphs, and schedules.
• Respond to verbal directions and or messages necessary to perform tasks pertinent to this career.

Problem Solving/Critical Thinking

• Prevent, identify, or solve problems with equipment, using various test equipment.
• Understand overall intent and proper procedures for setup and the operation of various types of equipment
• Utilize time management skills to complete work as scheduled.
• Locate, understand, and interpret information found in manuals, graphs, and schedules.
• Organize their thoughts and ideas and deliver them verbally in way the customer will understand
• Recognize a system problem and devise and implement a repair procedure.
• Recognize, organize, and process symbols, pictures, and diagrams that are pertinent to this field.
• Evaluate a service situation and choose the best corrective measure.

Professionalism

• Choose procedures, tools or equipment to make necessary repairs based on instructions from supervisor and or customer.
• Respond to verbal directions and or messages necessary to perform tasks pertinent to this career.
• Organize their thoughts and ideas and deliver them verbally in way the customer will understand.
• Recognize a system problem and devise and implement a repair procedure.
• Demonstrate understanding, friendliness, and politeness toward coworkers.
• Demonstrate understanding, friendliness, and politeness toward customers.
• Present a positive attitude toward the work environment regardless of situation.
• Exert a high level of effort and an honest nature in the work place.

 Communication

• Choose procedures, tools or equipment to make necessary repairs based on instructions from supervisor or customer.
• Locate, understand, and interpret information found in manuals, graphs, and schedules.
• Respond to verbal directions and or messages necessary to perform tasks pertinent to this career.
• Organize thoughts and ideas and deliver them verbally in way the customer will understand.
• Demonstrate understanding, friendliness, politeness to coworkers, as well as customers.