Computer Technician, Diploma

A Computer Technician installs, modifies and makes minor repairs to microcomputer hardware and software systems, and provides technical assistance and training to system users. They also install or assist service personnel in installation of hardware and peripheral components, such as monitors, keyboards, printers and disk drives. They answer client inquiries in person and via telephone concerning systems operation; diagnose system hardware, software, and operator problems; and recommend or perform minor remedial actions to correct problems based on the knowledge of system operations.

Southeast Tech Laptop Required

Learning Outcomes

Upon completion of a Diploma in Computer Technician, a student will be able to:

Science & Technology

Demonstrate troubleshooting skills and technical proficiency on various computer network operating systems, desktop operating systems, installed software, attached peripherals, and other computer networking equipment.
Analyze and summarize the effect of newly released technologies and upgrades on existing systems.

Problem Solving/Critical Thinking

Demonstrate troubleshooting skills on various computer network operating systems and desktop operating systems.
Demonstrate troubleshooting skills on various computers, peripherals, and computer networking equipment.
Determine proper configurations compatibility for computer operating systems.
Demonstrate the ability to work in a team environment for the purpose of improving throughput, or operation of a system.
Determine work-around solutions for critical situations until long term solutions are found.

Professionalism

Demonstrate safe working practices with computers and related equipment.
Demonstrate effective customer service/relations skills, including communications and problem solving directed at customer satisfaction.
Seek membership in professional organizations.
Demonstrate safe working practices with computers and related equipment.Identify and demonstrate the ability to use essential customer relations skills in dealing with team members, co-workers, and customers.
Seek further information in their field, to keep current, through periodicals, trade journals, and recurrent training.
Demonstrate the ability to research and present information on a given system.

Communication

Write procedural manuals and handbooks to outline computer operating systems and software installation/upgrade procedures.
Document computer operating systems, installed software, settings, and operational statuses.
Write summaries of newly released technologies and enhancements for the purpose of keeping managers abreast of changes.

Program Curriculum - Total Credits: 35

First Semester

SSS 100 - Student Success Seminar 2 Credit Hours
PSYC 101T - General Psychology 3 Credit Hours
CIS 106 - Introduction to Computers/CIS 3 Credit Hours
CIS 112 - Network Electronics 2 Credit Hours
CIS 151 - Microcomputer Hardware/DOS 4 Credit Hours
CIS 180 - Windows Server OS 4 Credit Hours

Second Semester

CIS 130 - Introduction to Programming 3 Credit Hours
CIS 160 - Linux Administration 4 Credit Hours
CIS 171 - Introduction to Networking 4 Credit Hours
ENGL 101T - Composition 3 Credit Hours
MATH 115 - College Math 3 Credit Hours

Additional Information

Students entering a program in any semester other than outlined may not graduate in the expected amount of time.

Estimated total program fees

Tuition	$3,640
Fees	$3,115
Books & Supplies	$1,100
Laptop	$ 1,275
Tools & Supplies	$ 139
TOTAL	$9,269

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