2013-2014 Catalog & Handbook 
    
    Aug 24, 2019  
2013-2014 Catalog & Handbook [ARCHIVED CATALOG]

Computer Technician, Diploma


Return to {$returnto_text} Return to: Academic Programs

A Computer Technician installs, modifies and makes minor repairs to microcomputer hardware and software systems, and provides technical assistance and training to system users. They also install or assist service personnel in installation of hardware and peripheral components, such as monitors, keyboards, printers and disk drives. They answer client inquiries in person and via telephone concerning systems operation; diagnose system hardware, software, and operator problems; and recommend or perform minor remedial actions to correct problems based on the knowledge of system operations.

  • Southeast Tech Laptop Required

Learning Outcomes


Upon completion of a Diploma in Computer Technician, a student will be able to:

Science & Technology

  • Demonstrate troubleshooting skills and technical proficiency on various computer network operating systems, desktop operating systems, installed software, attached peripherals, and other computer networking equipment.
  • Analyze and summarize the effect of newly released technologies and upgrades on existing systems.

Problem Solving/Critical Thinking

  • Demonstrate troubleshooting skills on various computer network operating systems and desktop operating systems.
  • Demonstrate troubleshooting skills on various computers, peripherals, and computer networking equipment.
  • Determine proper configurations compatibility for computer operating systems.
  • Demonstrate the ability to work in a team environment for the purpose of improving throughput, or operation of a system.
  • Determine work-around solutions for critical situations until long term solutions are found.

Professionalism

  • Demonstrate safe working practices with computers and related equipment.
  • Demonstrate effective customer service/relations skills, including communications and problem solving directed at customer satisfaction.
  • Seek membership in professional organizations.
  • Demonstrate safe working practices with computers and related equipment.Identify and demonstrate the ability to use essential customer relations skills in dealing with team members, co-workers, and customers.
  • Seek further information in their field, to keep current, through periodicals, trade journals, and recurrent training.
  • Demonstrate the ability to research and present information on a given system.

Communication

  • Write procedural manuals and handbooks to outline computer operating systems and software installation/upgrade procedures.
  • Document computer operating systems, installed software, settings, and operational statuses.
  • Write summaries of newly released technologies and enhancements for the purpose of keeping managers abreast of changes.

Program Curriculum - Total Credits: 35


Additional Information


Students entering a program in any semester other than outlined may not graduate in the expected amount of time.

Estimated total program fees


Tuition $3,640
Fees $3,115
Books & Supplies $1,100
Laptop $ 1,275
Tools & Supplies $ 139
TOTAL $9,269

Return to {$returnto_text} Return to: Academic Programs