2017-2018 Catalog and Handbook 
    
    Jan 24, 2019  
2017-2018 Catalog and Handbook [ARCHIVED CATALOG]

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BUS 217 - Customer Service

3 Credit Hours
Providing excellent customer service remains one of the most important ways for any business to differentiate itself from competitors. In this course, students will improve their service skills through a multi-faceted approach: by learning how to handle difficult customers, by improving communication skills, by appreciating diversity and by building loyalty.

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